Maximum Performance Series : Assertive Communication
    (4 of 4 in this series)

Description

Would you like to exercise greater influence? Resolve conflicts decisively and strengthen your professional image? Here's a chance to learn how your communication behavior impacts results and learn a dynamic process to become more effective. It will empower you to state your case, resolve conflict and negotiate positive outcomes, while insuring you will be heard.

Benefits

  • Recognize, understand and be able to use effective communication techniques
  • Confidence to say "no" when you should
  • Ability to communicate more effectively with people who are angry or frustrated
  • Confront problem behavior and self-defeating response patterns
  • Increase your own effectiveness and productivity
  • Voice a dissenting opinion without appearing hostile
  • Master the assertive advantage: Ask for what you want and get it

    • You'll Discover How To...

  • Distinguish assertiveness from non-assertiveness and aggressiveness
  • Respond to intimidating situations
  • Strategically plan for confrontation and anticipate consequences
  • Find the true meaning of what is being said
  • Better handle complaints and criticism from peers
  • Develop win-win skills to use with employees, peers and clients
  • Say what you mean, mean what you say, and don't say it mean



    • Marie Panyko
    www.panyko.com

    marie@panyko.com
    270.343.6943