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Communication Skills : Interpersonal Communication
(2 of 4 in this series)
Description
Do you want better personal and professional relationships? This program will help you build better relationships by using techniques for results-oriented communication. Handle all types of communications with greater confidence and create a climate for action.
Benefits
Develop flexibility in actions, thoughts and feelings
Increase the amount of information your receive from any exchange through receptive listening
Earn the reputation of a consensus builder who gets things done with tact and finesse
Determine if other people's behavior matches their verbal message.
Recognize how your behavior affects how others hear you
Learn how to minimize conflict, build trust and commitment
Discover what the phrase "perception is reality" means and how to manage that reality
Get your point across without appearing pushy
You'll Discover How To...
Identify characteristics of a model communicator
Communicate successfully with all types of people
Make your non-verbals contribute to what people "hear"
Make tradeoffs without being a pushover
Save the day with damage control tactics after you've made a real blunder
Promote your ideas without strong-arm tactics
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